Privacy Policy

1. Who we are

PURE MINDS FOR LIGHTING EQUIPMENT & REQUISITES TRADING CO.LLC is the data controller for personal data collected through this website. You can reach us at sales@puremindstrading.com or +971 52 142 4673, Office No. 1206, Silver Tower, Business Bay, Dubai, United Arab Emirates.

2. Information we collect

We collect information you give us and information collected automatically.

• Contact and enquiry data: name, company, email, phone number, project details and the equipment list attached to a quote request.
• Transaction data: purchase orders, invoices and delivery details for confirmed orders.
• Technical data: IP address and basic server log information recorded when pages are requested, plus search terms typed into our own site search.
• Communications: emails, WhatsApp messages and call notes relating to your project.

3. How we use it

Personal data is used only for legitimate business purposes:

• Preparing and following up quotations, orders and rental agreements.
• Providing technical support, warranty handling and after-sales service.
• Improving the website, catalogue and the relevance of our marketing.
• Meeting accounting, tax and other legal obligations in the UAE.

4. Sharing your information

We do not sell personal data. We share it only where necessary with: our accounting and CRM platform (Zoho), manufacturers and distributors when a warranty claim or special order requires it, logistics partners for delivery, and payment or banking providers.

Some of these providers process data outside the UAE; we require appropriate safeguards from them.

5. Analytics and advertising

We use Google Tag Manager to measure how visitors interact with the site and to attribute calls, WhatsApp messages, quote requests and contact form submissions to our advertising. We do not share form data or personal identifiers with Google; only event names and non-personal parameters (such as the page location and item count) are sent. See our Cookie Policy for details.

6. Retention

Enquiry data is retained for up to 24 months after the last contact. Transaction records are retained for the period required by UAE commercial and tax law, typically five years.

7. Your rights

You may request access to, correction of, or deletion of your personal data, object to marketing, or withdraw consent at any time.

Send requests to sales@puremindstrading.com and we will respond within 30 days.

8. Security

Data submitted through this site is transmitted over encrypted connections and stored on access-controlled systems. No online transmission is entirely risk-free, but we take reasonable technical and organisational measures to protect your information.

9. Changes

We may update this policy as our services or legal obligations change. The date at the top of this page shows the latest revision.